Frequently Asked Questions

Payments and payouts

• •Authorized at booking. When a customer books a quest, their payment method is authorized through Stripe. This is not a final charge.
• •Captured for completed work. The charge is captured only after the task is completed, under platform rules.
• •Worker payout follows capture. Worker payouts are initiated through Stripe Connect after the completed-task payment capture.
• •Cancel before capture, no charge. If a quest is cancelled before the charge is captured, the authorization is voided and no final charge is created.