Refund & Dispute Policy

1. How payments work

TryHardly is a marketplace that connects people who need local help (clients) with people who can do the work (adventurers). We are a marketplace facilitator — we are not the service provider, and we are not a bank or money transmitter. All payments are processed directly by Stripe, and worker payouts are handled through Stripe Connect after completed-task payment capture. Posting a job is free; TryHardly charges workers a flat 12% platform service fee on completed paid jobs. TryHardly does not provide regulated financial services.

At booking, TryHardly may obtain a payment authorization for the quoted amount. A payment authorization is not a completed charge and may appear as a temporary pending transaction on your statement. TryHardly captures payment when a task is completed or deemed completed under the platform’s confirmation rules. If a booking is canceled or does not proceed, TryHardly may void or cancel the authorization.

2. Cancellations before work starts

• A client may cancel before an adventurer begins work; if a payment authorization was obtained, it is voided or canceled and the client is not charged.
• An adventurer may withdraw before starting at no penalty.
• If no payment authorization was obtained, canceling simply closes the quest.

3. Refunds after work has started

Once work is underway, refunds are handled case by case based on what was actually delivered:

• If the work was not delivered or does not match what was agreed, the client may request a full or partial refund.
• If the work was delivered as agreed, the adventurer is entitled to payment for what was completed.
• Partial work generally means a partial refund proportional to what remains undone.

4. Platform & processing fees

When a refund is issued, the TryHardly platform service fee associated with the refunded amount is returned as well. Stripe payment-processing fees, where they apply, may be non-refundable in line with Stripe's standard practices.

5. Filing a dispute

If a client and adventurer cannot agree, either party can open a dispute:

1. Email support@tryhardly.com within 14 days of the disputed work, with the quest details and what went wrong.
2. Include any photos, messages, or deliverables that show the agreed scope and the result.
3. We review both sides and aim to respond within 5 business days.
4. Our decision on any refund of amounts processed through the platform is final.

6. Chargebacks & card disputes

Card payments are processed by Stripe. If you dispute a charge with your bank or card issuer, that dispute is handled through Stripe's standard process, and we may submit evidence such as messages, photos, the agreed scope, and proof of completed work on the relevant party's behalf. Please contact us before initiating a chargeback — most issues are resolved faster directly, and as an intermediary we are well placed to help. Fraudulent or abusive chargebacks may result in account suspension.

7. Our role & jurisdiction

TryHardly is a US-based marketplace and intermediary. We are not the service provider and are not a party to the work agreement between clients and adventurers; our role is to connect the two and to facilitate payments through Stripe. This policy is governed by the laws of the State of California, United States. Consumer-protection laws in your state may grant you additional rights that this policy does not limit.

8. Contact

Questions about refunds or a dispute? Email support@tryhardly.com.